Publications.
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Formalization and Consistency Heighten Organizational Rule Following Experimental and Survey Evidence
Borry, DeHart-Davis, Kaufmann, Merritt, Mohr, and Tummers (2018)
This study examines the attributes of organizational rules that influence rule following. Rule following fosters organizational effectiveness by aligning individual behaviours with organizational preference. While a range of theoretical explanations have been offered for rule following, the characteristics of rule design and implementation have received less empirical attention. Borrowing from the green tape theory of effective rules, this study examines the influence of two particular characteristics—rule formalization and rule consistency—on rule following. Three studies, which include two vignette experiments and a survey of two local government organizations, provide the data for the research. The results suggest that rule formalization and rule consistency independently increase rule following, with mixed evidence of interaction effects. The broad implication is that public managers must attend to both rule design and implementation to foster organizational rule following.
Borry, DeHart-Davis, Kaufmann, Merritt, Mohr, and Tummers (2018)
This study examines the attributes of organizational rules that influence rule following. Rule following fosters organizational effectiveness by aligning individual behaviours with organizational preference. While a range of theoretical explanations have been offered for rule following, the characteristics of rule design and implementation have received less empirical attention. Borrowing from the green tape theory of effective rules, this study examines the influence of two particular characteristics—rule formalization and rule consistency—on rule following. Three studies, which include two vignette experiments and a survey of two local government organizations, provide the data for the research. The results suggest that rule formalization and rule consistency independently increase rule following, with mixed evidence of interaction effects. The broad implication is that public managers must attend to both rule design and implementation to foster organizational rule following.
What Individual and Organizational Competencies Facilitate Effective Collaboration? Findings from a Collaborative Governance Simulation
Merritt and Kelley (2018)
This study seeks to elicit insights on the individual and organizational competencies associated with effective collaboration. Specifically, the authors gathered grounded insights on collaborative competencies from undergraduate students enrolled in an introductory public affairs course at a research-intensive, Midwestern university—following student participation in an interactive and replicable simulation designed according to Ansell and Gash’s “collaborative governance” framework. Results indicate that respondents associated being open-minded, strategic, respectful, an effective communicator, and patient with individual competencies; whereas compromise, teamwork, and trustworthiness were identified as organizational characteristics. Findings also highlight the educational value of simulations and related experiential-and active-learning techniques in elevating the knowledge, skills, abilities, and confidence of students in relation to practices integral to public service delivery, such as collaboration.